Deciding when to send it will depend on the type of product or service you offer. Via emailĪ simple email to someone who’s recently bought from you can be one of the best ways of securing a review. OK, so how do you politely ask for a review? What strategies are likely to work? And are there some templates for reviews that can help? Let’s take a look. How to ask a customer for a review: 6 strategies (plus templates) Respond to your reviews: Don’t forget to say thank you for the positive reviews, and give a considerate and helpful response to the negative ones-this practice can actually help you change people’s minds! According to a ReviewTrackers study, 45% of consumers say they’re more likely to visit a business if the company responds to negative reviews.Instead, focus on resolving their problem and giving them great service, but don’t rely on them for reviews. But an unhappy customer whose problem you’re trying to resolve? Yeah, you’ll want to make sure they don’t get your “Leave us a review!” emails, because they’ll probably leave you a negative one. Someone who loves what you do, and who consistently comes back for more-they’re gold, and you should definitely nudge them for a review.
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